The Internet Centre respects your privacy.
This Privacy Policy describes how The Internet Centre Canada Inc. ("The Internet Centre", "we", "us" or "our") collects and uses the personal information you provide on our website and through our services. It also describes the choices available to you regarding our use of your personal information and how you can access and update it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Other than as described in this Policy, we will not share information about you without your consent.
Our website uses forms in which you provide contact information (including your name, address, telephone number and email address) so you can place orders, request information and support, and make product suggestions. For certain services we may also request a credit card number, government identification number, or other financial information. We then create an account for you.
We receive and store any information you enter on our website or provide in any other way, including through email, telephone, or other communications with our customer service team. If you contact us for support, we keep an internal record of the support provided.
We use your information to contact you about changes to our products and services, our website, new services, and offers we think you will find valuable. If you would rather not receive this information, see "Updating your information" below to change your preferences.
Our website uses cookies to identify you so you do not need to log in each time you visit. Cookies are linked to your customer number, which is associated with the information in your account. If you reject cookies you may still use our website, but some features may be limited.
We and our service providers use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the website, track movement around the website, and gather aggregate information about our user base. This is not linked to any personal information, except as necessary to prevent fraud or abuse.
As is true of most websites, we automatically gather certain information and store it in log files. This may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and clickstream data. We use it to help diagnose problems with our servers, administer the website, and improve your experience.
This website contains links to other websites. The Internet Centre is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy statement of any website you visit.
For domain name registrations, please review the privacy portion (where available) of the registry policies for the top-level domain in which you register a domain name, to understand how your WHOIS data is used by the individual registry.
We use security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using TLS (SSL) encryption.
We follow generally accepted standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is completely secure, however, so we cannot guarantee its absolute security.
We use email to communicate with you, to confirm your orders, and to send information you have requested. We also provide email links so you can contact us directly. The information you send to us may be stored and used to improve our website and services, or it may be reviewed and discarded.
We may provide information about you to third parties who perform services on our behalf, such as processing credit card payments, conducting surveys, analyzing our products or customer demographics, and customer relationship management. We only share information necessary for the third party to provide the requested service. These providers are prohibited from retaining, sharing, storing or using your personal information for any other purpose.
We use Google Analytics to collect information about use of this website, such as how often users visit, what pages they view, and what other sites they used before arriving here. Google Analytics collects the IP address assigned to you on the date you visit, rather than your name or other identifying information, and sets a cookie to identify your browser on return visits. Information generated by the cookie is transmitted to and stored by Google.
We use the information only to improve this website, and we do not combine it with personal information. Google's use of this information is governed by the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits by installing the Google Analytics opt-out add-on.
The Internet Centre may display targeted, interest-based offers to our customers based on the products they currently own. These display as product banners. No personal or geolocation information is collected within these banners to build a profile of your activities, and none is shared with third-party advertising companies.
We also partner with third parties to manage our advertising on other websites. Those partners may use technologies such as cookies to provide advertising based on your browsing activities and to measure effectiveness. If you do not want this information used to serve you targeted ads, you may opt out through the Network Advertising Initiative. Opting out does not stop all ads; you will still receive generic ads.
When your account is cancelled (voluntarily or involuntarily) your personal information is placed in "deactivated" status in our relevant databases. Deactivation does not mean your personal information is entirely deleted. We retain and use it as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may change, update or deactivate your account information, or opt out of receiving communications from us, at any time. Where your personal information is reasonably necessary to provide the services you have requested or to operate our network, its collection, use and disclosure is a condition of service and you cannot opt out without terminating those services. Where it is not reasonably necessary, you may withdraw your consent by opting out - for example, you can opt out of marketing communications (including telemarketing, addressed mail, or commercial electronic messages such as email and SMS) at any time.
You can change your information or contact preferences by:
We will respond to your request to access, modify or deactivate your information within thirty (30) days.
If you visit this website from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By using this website and communicating electronically with us, you consent to such transfers.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose information about you to government or law enforcement officials, or private parties, where we believe it necessary or appropriate to respond to legal process (including subpoenas), to protect our rights or those of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider illegal or unethical. Where we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information as part of a legal process.
We may modify this Privacy Policy at any time. If we make material changes, we will post them here and, where appropriate, notify you by email or by a notice on our website, at least thirty (30) days before the changes take effect.
If you have any questions about this Privacy Policy or our privacy practices, please contact us: