The Internet Centre respects your privacy.
This Privacy Policy describes how The Internet Centre Canada Inc. ("The Internet Centre", "we", "us" or "our") collects and uses the personal information you provide on our website and through our services. It also describes the choices available to you regarding our use of your personal information and how you can access and update it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where it applies to our services, Alberta's Personal Information Protection Act (PIPA).
Other than as described in this Policy, we will not share information about you without your consent.
Our website uses forms in which you provide contact information (including your name, address, telephone number and email address) so you can place orders, request information and support, and make product suggestions. For certain services we may also request a credit card number, government identification number, or other financial information. We then create an account for you.
We receive and store any information you enter on our website or provide in any other way, including through email, telephone, or other communications with our customer service team. If you contact us for support, we keep an internal record of the support provided.
We use your information to contact you about changes to our products and services, our website, new services, and offers we think you will find valuable. If you would rather not receive this information, see "Updating your information" below to change your preferences.
Our website uses cookies to identify you so you do not need to log in each time you visit. Cookies are linked to your customer number, which is associated with the information in your account. If you reject cookies you may still use our website, but some features may be limited.
We and our service providers use technologies such as cookies, beacons, tags and scripts to analyze trends, administer the website, track movement around the website, and gather aggregate information about our user base. Except as described under "Our own cookies" and "Advertising and measuring our ads" below, or where necessary to prevent fraud or abuse, this is not linked to your personal information.
As is true of most websites, we automatically gather certain information and store it in log files. This may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and clickstream data. We use it to help diagnose problems with our servers, administer the website, and improve your experience.
This website contains links to other websites. The Internet Centre is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy statement of any website you visit.
For domain name registrations, please review the privacy portion (where available) of the registry policies for the top-level domain in which you register a domain name, to understand how your WHOIS data is used by the individual registry.
We use security measures to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using TLS (SSL) encryption.
We follow generally accepted standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is completely secure, however, so we cannot guarantee its absolute security.
We use email to communicate with you, to confirm your orders, and to send information you have requested. We also provide email links so you can contact us directly. The information you send to us may be stored and used to improve our website and services, or it may be reviewed and discarded.
We may provide information about you to third parties who perform services on our behalf, such as processing credit card payments, conducting surveys, analyzing our products or customer demographics, and customer relationship management. We only share information necessary for the third party to provide the requested service. Except as described under "Advertising and measuring our ads" and "Address autocomplete" below, we use providers whose terms limit them to using your personal information to provide their service to us, along with things like security, fraud prevention and meeting their own legal obligations.
Some of our service providers, including Google, Meta, Cloudflare, Trustindex and the providers that transcribe and analyze our phone calls, store or process information outside Canada, including in the United States. While it is outside Canada it is subject to the laws of the country where it is held, and the courts, law enforcement and national security authorities of that country may be able to access it. On request, our Privacy Officer will give you written information about the service providers outside Canada that we use, the countries involved and what they do for us.
We use two analytics tools to understand how people use this website and to improve it:
You can block or delete cookies in your browser settings, and you can stop Google Analytics from collecting data about your visits with the Google Analytics opt-out add-on.
Besides the sign-in cookie for our client portal, this website sets two cookies of its own. They are set by and for our website only. The campaign cookie's contents go with any enquiry you send us, and the ad identifiers in it may be shared with Google or Meta as described under "Advertising and measuring our ads" below:
Besides the analytics above and the advertising tags described below, our pages load code or content from the outside companies listed here. Each one receives your IP address and basic details about your browser when your browser fetches something from it, as happens with any website, and each may process that information outside Canada:
Our live chat is our own. The chat window loads from this website and connects to our own phone system, not to an outside chat company.
We advertise on Google and on Meta (Facebook and Instagram). To measure whether those ads work, and to show our ads to people who have visited our website, this website includes the Google Ads tag and the Meta Pixel. They use cookies and similar technologies to tell Google and Meta when you visit our pages, arrive from one of our ads, tap our phone number or send us an enquiry. Google and Meta use this to report to us how our ads perform and to show our ads to people who have visited our website (often called remarketing). Google and Meta also handle this information under their own privacy policies.
Call tracking. If you arrive on our website from a Google or Meta ad, the phone number shown on our pages may be one of our own local Edmonton numbers instead of our main number. It rings the same place our main number does. Showing a different number for a short time lets us tell which ad led to a call. We link the call (the number you called, the number you called from, and when) to the ad click, and we may tell Google that a call came from one of its ads, using the identifier of the ad you clicked and the time of the call.
When you send us an enquiry through this website (a contact or sign-up form, our availability checker or our phone quote builder), contact us by phone or email about a new service, or become a customer, we also share some of your details with Google and, for enquiries sent through this website, with Meta, directly from our own systems, so they can match the enquiry or sale to an ad you saw or clicked:
Hashing turns your email address, phone number or name into a scrambled code before it leaves our systems. Google and Meta compare that code with hashed details for their own account holders to find a match. Hashing doesn't make your details anonymous to them: making a match is the point. We don't send them the content of your message or your street address, and we don't sell your personal information.
Your choices. Opting out does not stop all ads; you will still see ads that are not based on your activity.
We record phone calls to and from our office phone system, including our sales and support lines, and we keep voicemail messages left for us. We make a written transcript and a short summary of each recorded call and voicemail. We use recordings, transcripts and summaries to:
Transcripts and summaries are produced by service providers working for us, using automated speech recognition, and we use automated tools, including artificial intelligence, to sort calls, for example to recognise that a call was about buying a new service. Some of these providers process the audio or text in the United States (see "Third-party service providers" above).
If a call about a new service turns into an enquiry or a sale, your phone number or email address may be shared with Google in hashed form, as described under "Advertising and measuring our ads". We don't share recordings or transcripts with Google, Meta or any other advertiser.
If you would rather a conversation with us not be recorded, you can reach us by email at support@incentre.com instead.
To help you enter your address accurately, some of our forms suggest addresses as you type. What you type into an address field is sent to Google's Places service to produce those suggestions, and Google's use of that information is governed by the Google Privacy Policy. We use the result only to complete the address on the form. Because what you type is sent as you type, ignoring the suggestions doesn't stop it. If you'd rather Google not receive your address, phone or email us instead of using the form.
We also use Google's geocoding service to fill in details we can work out from an address you have already given us, such as a postal code, so that we do not have to ask you for them separately.
The Internet Centre may display targeted, interest-based offers to our customers based on the products they currently own. These display as product banners, and are separate from the advertising described above. No personal or geolocation information is collected within these banners to build a profile of your activities, and none is shared with third-party advertising companies.
When your account is cancelled (voluntarily or involuntarily) your personal information is placed in "deactivated" status in our relevant databases. Deactivation does not mean your personal information is entirely deleted. We retain and use it as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. For example, we keep billing and tax records for as long as tax law requires, and records of your services, support requests and calls while you are a customer and for a reasonable period afterwards, so we can answer questions, resolve disputes and meet our legal obligations. If you contact us about a service but don't become a customer, we keep the record of your enquiry, including any call, for as long as we need it to follow up with you, and we may keep basic details of the enquiry (such as when it came in and which ad or website it came from) longer to measure our advertising. When we no longer need personal information, we delete it or make it anonymous. Copies may remain in our secure backups until those backups are replaced.
You may change, update or deactivate your account information, or opt out of receiving communications from us, at any time. Where your personal information is reasonably necessary to provide the services you have requested or to operate our network, its collection, use and disclosure is a condition of service and you cannot opt out without terminating those services. Where it is not reasonably necessary, you may withdraw your consent by opting out - for example, you can opt out of marketing communications (including telemarketing, addressed mail, or commercial electronic messages such as email and SMS) at any time.
You can change your information or contact preferences by:
We will respond to your request to access, modify or deactivate your information within thirty (30) days.
If you visit this website from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. Our service providers may also handle your information outside Canada, as described under "Third-party service providers" above.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose information about you to government or law enforcement officials, or private parties, where we believe it necessary or appropriate to respond to legal process (including subpoenas), to protect our rights or those of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider illegal or unethical. Where we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information as part of a legal process.
We update this Privacy Policy from time to time. The current version is always the one published on our website at incentre.net/privacy-policy, and the date at the top shows when it was last revised.
If you have questions about this Privacy Policy or how we handle your personal information, or you want to see or correct the personal information we hold about you, contact our Privacy Officer:
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or, for matters under Alberta's Personal Information Protection Act, the Office of the Information and Privacy Commissioner of Alberta.