Every block of 8 or more static IP addresses we provide is registered with ARIN. The registration names the business or person using it. ARIN is the internet registry for Canada and the United States, and its policy requires this for every block of that size. The registration is what shows when someone looks one of your addresses up (a WHOIS lookup), so other networks can see who uses an address and who to contact about it. The addresses still belong to The Internet Centre. The registration just records who's using them.
Where to see and change it
- Sign in at portal.incentre.net and go to Services.
- Open your IP Address Block service and click Registration details.
- The page shows what's registered now. Change the form and save. Address changes reach ARIN within a few seconds.
What to enter
- Name (shown as Organization name on business accounts, required by ARIN). For a business or organization, its name as you'd want it to appear publicly, not a contact person's. For service at home for personal use, your own name.
- Street address (required). Where the addresses are used, including the street number and unit.
- City (required). The city or town of that address.
- Province (required). The two-letter province code, for example AB.
- Postal code (required). The postal code of that address.
- Private listing (optional, residential customers only). See below.
- Use my own contacts (optional, needs your own ARIN Org ID). See "Who gets abuse reports" below.
Please enter the real name and address of whoever uses the addresses. ARIN requires registrations to be accurate.
Changing the name
Address changes go straight through. A change to the name is reviewed by our team before it goes to ARIN. Until then the page says the change is waiting for approval, and your address changes are already in place.
Private listing (residential customers only)
ARIN lets us keep a residential customer's details private (section 4.2.3.7.3.2). That covers individuals who get the service at home for personal use (ARIN's definition). With a private listing, WHOIS shows "Private Customer" instead of your name and address, along with our abuse and technical contacts. ARIN doesn't allow private listings for businesses, including home-based businesses, so the option only appears on residential accounts. If your account type looks wrong, contact us and we'll take a look.
Who gets abuse reports
By default your block lists The Internet Centre's abuse and technical contacts, so reports about your addresses come to us and we follow up with you when needed. Most customers can leave it that way.
If you'd rather have reports go straight to your own team, tick Use my own contacts on the Registration details page and enter your organization's ARIN Org ID. Our team checks it first. After that, WHOIS shows your organization and its own abuse and technical contacts for the block. Untick it any time to go back to ours. You need an Org ID before you start, and ARIN explains how to create one. Announcing the block on the internet yourself, outside our network (with BGP)? This option is how you list your own contacts for it. A private listing always shows our contacts, so you can't combine the two.
When the service ends
If the service is suspended or cancelled, we remove the block's registration from ARIN. It's registered again automatically if the service is reactivated.
ARIN's rules
ARIN's rules for these registrations are in its Number Resource Policy Manual. The sections that matter here:
- Section 4.2.3.7.1. Every block of 8 or more addresses is registered with the customer's name. Your own contacts are listed only if you ask, or if you announce the block outside our network.
- Section 4.2.3.7.3.2. A residential customer can be listed privately, as long as our abuse and technical contacts are shown.
- Section 2.13. Who counts as a residential customer.