Does this apply to me? Most Internet Centre connections that do not show login credentials or a static IP use DHCP, where your router gets online automatically with no username or password. Sign in to portal.incentre.net, open My Services, and click your internet service: if there is no Internet Login Details and no Static IP Settings section, this is the guide for you. If you do see a username and password, follow Setting up your router for PPPoE. If you see a Static IP Settings section, follow Setting up a static IP connection.
Set up your router
- Connect your router's WAN (or Internet) port to your modem or fibre box with an Ethernet cable, then power everything on.
- Open a web browser and go to your router's setup page, usually 192.168.0.1 or 192.168.1.1, and sign in with the router's admin login.
- Find the WAN or Internet settings and set the Connection Type to Dynamic IP, DHCP, or Automatic (the wording varies by brand).
- Save, then reboot the router and give it about a minute to connect. There is nothing else to enter - no username or password.
Where the setting lives on common routers
- TP-Link: Network (or Advanced) > WAN, set WAN Connection Type to Dynamic IP.
- ASUS: WAN > Internet Connection, WAN Connection Type = Automatic IP.
- Netgear: Internet, answer No to "Does your Internet connection require a login?".
- D-Link: Internet > Manual setup, My Internet Connection is = Dynamic IP (DHCP).
Troubleshooting
- Make sure the connection type is set to Dynamic IP / DHCP, not PPPoE or Static.
- Power-cycle both the router and the modem or fibre box, the modem or fibre box first, then the router.
- Still stuck? Open a support ticket from the client area and we will give you a hand.